Medical billing services are some of the most important front end tasks that will ever be completed in a medical facility. As administrative teams grapple with the constantly changing and complex regulation of insurance and billing, it is important to streamline your processes and evaluate effectiveness. Here are a few ways you can create a more efficient billing process.
Obtain Patient Signatures
One of the reasons that claims are delayed or rejected when undergoing a charge review is because the form is missing the patient’s signature. The paperwork process can be tedious but it is vital to billing success. Opting for software that delivers forms electronically before an appointment can help reduce the amount of loose paperwork being done in the office.
Appoint Billing Personnel
Because the laws and regulations are always changing, and there are several unique situations surrounding insurance and claims needs, appointing a dedicated staff member to handle medical is crucial for avoiding mistakes. Allow this person to have an office that isn’t in the line of sight of patients or other staff members, giving them distraction-free time to handle their cases. You could form a billing team, where one individual handles filing and the other handles rejections or follow-ups.
Install Current Software
If your office is still relying on outdated software, you might be creating more headaches for yourself in the billing department. The most current systems have been adjusted to account for changes in regulations, but they are also more efficient and encompassing the various insurance providers and coding lists. A software system also takes a lot of work off the billing team, and the time is better spent following up on payments or denials.
Make sure that your billing team is well trained in their duties since these functions are what generate income for your medical facility. Attention to detail and the time to follow-up on denials are two crucial elements to include when streamlining your process.